Faqs

We’re Here To Serve You

Frequently Asked Questions

Below are the most commonly asked questions our Customer Service Department receives. We hope you find them helpful. If you have a question that is not answered, please call Customer Service at 503.620.3822 or 800.452.0914.

Benefit Questions

How do I appeal a claims decision?
What is Section 125 Flexible Benefits and how do I utilize the plan?

Enrollment and Eligibility Questions

How long can my children stay on my plan?
How do I add my new baby to my plan?
How do I add my new spouse to my plan?
My spouse lost their coverage through their employer; can I add them to my plan now?
I’m getting a divorce, when should I remove my spouse from my policy? Can they remain on my policy if they have no other coverage?
I continue my insurance after COBRA has run out?